The Party Shop UK

About Us The Party Shop UK is a trading name of Bridgetower Leisure Ltd. Bridgetower Leisure Ltd is a company registered in England and Wales with company number 704 9975. Bridgetower Leisure Ltd registered offices: 22 Valley Gardens, Eaglescliffe, Cleveland, TS16 0LY, Both The Party Shop UK and Bridgetower Leisure Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
The Party Shop UK
22 Valley Gardens Eaglescliffe Cleveland WF2 0TE United Kingdom
Phone: 0845 680 6065
Fax:
Email: admin [at] thepartyshopuk [dot] co [dot] uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. Sadly for legal reasons we are unable to accept orders from outside the UK for certain products such as fireworks.

We accept Visa and Mastercard. You may send your credit card information over the internet.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling The cost of shipping will be added to your order, and be clearly visible when you process your order. The cost of shipping is calculated based upon weight and your location such as UK, EU or Other.
Delivery Schedule Next day delivery is only available on orders placed before 2pm and excludes firework products. Goods will normally be delivered within 1 - 5 working days (a next day delivery service is available in some parts of the UK for firework products, please call for details). The actual delivery time will depend upon the destination. A signature to confirm receipt of your order may be required. You will be advised of any delay or if the item is no longer available.

Deliveries to destinations outside the UK, may require special arrangements, please contact us for further advice.
All products and services are subject to availability and may be withdrawn if the stock is sold out. Where certain items become unavailable, these will be replaced with a similar item where possible of matching or greater value. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

Whilst The Party Shop UK will make every effort to ensure deliveries are prompt and on time as agreed, it cannot guarantee delivery times or dates and accepts no liability as such.

Alternative goods will not be substituted without your express permission.

The cancellation of orders after despatch cannot be accepted.
Back Orders If your item is not in stock, we will contact you to offer an alternative, or confirm if you wish to back order. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. If there is anyway we can improve our service please contact us.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 680 6065 (International +44 0845 680 6065) or fax us on or write to us at 22 Valley Gardens Eaglescliffe Cleveland WF2 0TE United Kingdom
Privacy Policy The Party Shop UK and Bridgetower Leisure Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy In all cases where defects or shortages are complained of, the Company shall be under no liability in respect thereof unless an opportunity to inspect the goods is afforded to the Company before any use is made thereof or any alteration or modification is made thereto by the Customer.

The customer is under a duty to inspect the goods on delivery or on collection as the case may be.

In the unlikely event that your product is damaged please contact us within 48 hours of receipt.

If your order is undelivered please allow 48 hours for delays, after this period please contact us via telephone, email, or in writing within 7 days.

All faulty goods should be notified to The Party Shop UK in writing within 7 days.

Liability for faulty goods will not be accepted where products have not been used in accordance with the instructions and/or where The Party Shop UK deems that the product has not been used correctly or the product has not been used for the purpose for which it was meant.

Liability will not be accepted by The Party Shop UK where Force Majeure is considered to have been a factor of failure. Non-exhaustive illustrations of such circumstances are adverse weather conditions, Acts of God, fire, floods, strikes, Government action or regulations, delays by suppliers, accidents, shortage of materials, labour or manufacturing facilities.

The Party Shop UK undertakes to replace or refund the product where the goods have been deemed to be faulty, i.e. manufacturing defect or damage caused prior to delivery.

To report or return a faulty items please use the contact details below:
Phone: 0845 680 6065
Email: admin [at] thepartyshopuk [dot] co [dot] uk
Correspondence and Returns Address:
Returns, The Party Shop UK 22 Valley Gardens Eaglescliffe Cleveland WF2 0TE United Kingdom

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm